Thursday 27 January 2011

Customer Feedback received - January 2011

Our Salesmen:
  • "He promoted the Company and its products without doing the "hard sell" and listened to our requirements."    (C D, Beconsfield, Buckinghamshire)
  • "(He) was fantastic.  Great communicator, very customer focused."
  • "Very helpful.  Invested a lot of time in discussing with us the various options.  Showed a sensitivity to the style of the house; on our 'wavelength'".
  • "Conscientious, responded promptly to questions re quotation."
  • "Very knowledgeable, not at all pushy, honest."
  • "Very helpful - not pushy - no hard sell."
Our Surveyors:
  • "Absolutely first rate.  Really good knowledge of the original Crittal and Hope windows, followed by very helpful advice about routing out the frames."   (S A, Dorking, Surrey)
  • "Very professional and helpful." 
Our Installers:
  • "(They) were a pleasure to have working here.  They worked as an effective and well organised team."   (M S, London W14)
  • "First class professionals."
  • "Faultless all round."
  • "Very pleasant - so grateful not to have to put up with loud radios!"
  • "Exceptionally careful to cause as little damage as poss."
  • "Excellent.  (He) was a credit to the HWC."
Overall:
  • "We have been very impressed with the product and the service we have been given.  We recommended you to our neighbour, and having seen our windows, they have placed an order with you for their whole house."   (D W, Sevenoaks, Kent) 
  • "Very pleased with product and service."
  • "Job done to an excellent standard."
  • "Excellent.  Good product, quality pre-sales service.  Very good advice from surveyor.  Very competitive pricing.  Effective & friendly fitting team.  All in all, simply excellent.  We're extremely pleased with the results which look superb."   
  • "Very satisfactory and highly recommended."
  • "Most impressive - 'Nice business to do business with'."